Who We Are
The National Charging Experience Consortium, or ChargeX Consortium, is a collaborative effort between Argonne National Laboratory, Idaho National Laboratory, National Renewable Energy Laboratory, electric vehicle (EV) charging industry experts, consumer advocates, and other stakeholders.
Our Mission
Our mission is to work together as EV industry stakeholders to measure and significantly improve public charging reliability and usability by June 2025.
Led By
The Process
To achieve our mission, the Consortium will divide into three working groups to exchange information that helps the national labs complete the following objectives:
Define the Charging Experience: With the help of data and insights from Consortium participants, the national labs will define and publish key performance indicators that measure the customer charging experience, set targets for each performance indicator, measure performance of charging networks in the U.S., and provide a blueprint for recognizing excellence in industry.
Triage Charging Reliability and Usability: The national labs will work with Consortium participants to understand the root causes and quickly identify solutions to problems that prevent customers from successfully charging on public chargers, with emphasis on issues related to payment and user interface; communication between EVs, chargers, and cloud services; and hardware reliability.
Develop Solutions for Scaling Reliability: With input from Consortium participants, the national labs will design new diagnostics and testing tools to ensure successful charging and scalable interoperability testing as the number of EVs and EV chargers continue to grow.
To learn more about Consortium objectives, structure, and governance, please review the Consortium Framework.
To learn more about the Consortium’s vision, mission, scope, and project status, please review the Consortium Overview and Progress Update.
For more information about the consortium, email [email protected].
In the media
ChargeX Consortium helps industry measure, understand EV drivers’ charging experience
Expert task force formed to develop better EV charging experiences
Consortium aims to speed up buildout of EV charging network
Joint Office announces National Charging Experience Consortium
Publications
Customer-Focused Key Performance Indicators
June 2024
Working Group 1: Defining the Charging Experience developed this document.
Best Practices for Payment Systems at Public Electric Vehicle Charging Stations
Working Group 2: Reliability/Usability Triage developed this document.
Recommendations for Minimum Required Error Codes
September 2023
Working Group 3: Solutions for Scaling Reliability Diagnostics Taskforce
Customer Experience at Public Charging Stations and Its Effects on the Purchase and Use of...
Working Group 1: Defining the Charging Experience
Participating Organizations
The following EV industry stakeholders are participating with the national labs in the consortium:
Current Consortium Participants:
- ABB E-mobility
- American Honda
- Ampcontrol
- AMPECO
- Amphenol
- ampUp
- Atlas Public Policy
- Autel
- Blink Charging
- Bluedot
- BMW of North America
- bp pulse
- BTC Power
- ChargeHub
- ChargeMate
- ChargePoint
Argonne National Laboratory, Idaho National Laboratory, and National Renewable Energy Laboratory lead the Consortium with state-of-the-art capabilities for conducting collaborative EV charging research, development, testing, and troubleshooting.