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Who We Are

The National Charging Experience Consortium is a collaborative effort between Argonne National Laboratory, Idaho National Laboratory, National Renewable Energy Laboratory, electric vehicle (EV) charging industry experts, consumer advocates, and other stakeholders.

Our Mission 

Our mission is to work together as EV industry stakeholders to measure and significantly improve public charging reliability and usability by June 2025. 

The Process

To achieve our mission, the Consortium will divide into three working groups to exchange information that helps the national labs complete the following objectives:


Define the Charging Experience: With the help of data and insights from Consortium participants, the national labs will define and publish key performance indicators that measure the customer charging experience, set targets for each performance indicator, measure performance of charging networks in the U.S., and provide a blueprint for recognizing excellence in industry.

Triage Charging Reliability and Usability: The national labs will work with Consortium participants to understand the root causes and quickly identify solutions to problems that prevent customers from successfully charging on public chargers, with emphasis on issues related to payment, user interface, and communication between EVs, chargers, and cloud services.

Develop Solutions for Scaling Reliability: With input from Consortium participants, the national labs will design new diagnostics and testing tools to ensure successful charging and scalable interoperability testing as the number of EVs and EV chargers continue to grow.

How to Participate

EV industry stakeholders are invited to join the Consortium to share information with the national laboratories. Any organization that meets the following eligibility requirements may participate in the Consortium:  

  • Participants make a strong commitment to actively participate in at least one Working Group, attend monthly Working Group meetings, and accept and complete tasks between meetings. 
  • Participants have and make available staff with demonstrated subject-matter expertise relevant to the Working Group(s) in which they participate. 
  • Participants commit to contributing data and engineering resources necessary to meeting Consortium objectives.

To learn more about Consortium objectives, structure, and participant eligibility and expected contributions, please review the Consortium Framework.

To request to participate in the Consortium, or for more information, email and learn how your organization can help improve the EV customer experience with public charging infrastructure in the United States.

Current Consortium Participants:


charging station lab

Argonne National Laboratory, Idaho National Laboratory, and National Renewable Energy Laboratory lead the Consortium with state-of-the-art capabilities for conducting collaborative EV charging research, development, testing, and troubleshooting.