Many employees continue to telecommute until further notice, to protect the health and well-being of our employees – our highest priority – while continuing to sustain the laboratory’s vital mission.
If you need assistance from a Field Services technician, call the Service Desk at 526-1000 or stop by Willow Creek Building conference room 3 during work hours to receive assistance. Note that no more than five people will be allowed in the room at one time.
Below, you will find helpful information on troubleshooting common problems, as well as helpful resources on staying connected to your coworkers while working remotely. We encourage all employees to continue to work with their managers and admins during this time of transition.
If you would like to have access to your work email and time billing sheet from your smartphone, send an email request from your work or personal email account to OpsCenter@inl.gov.
In your request, please provide your s number and cellphone number. A representative from the OpsCenter will reach back out to fulfill your request.
March 17, 10:07 a.m.
To take advantage of the upgraded VPN services, ALL employees with VPN need to update a few settings in their Check Point Endpoint Security application before connecting to the network.
The following step-by-step guides are available to download and print.
For Windows users, use the following steps below to reconfigure your VPN for use.
1.In the lower right-hand corner of your screen, click the caret “^” as shown below.
2. Open your Check Point End Security application by selecting the yellow “lock icon” from the icons in the lower right corner of your windows home screen.
3. Right click on the yellow “lock icon” and select “Disconnect”
4. Once you have successfully disconnected, right click on the yellow “lock icon” again and select “VPN Options
5. Select “New”
6. Select “Next”
7. Enter “inlaccess.inl.gov” under the “Server address or Name” field
8. Check the “Display name” checkbox and enter “INL VPN NEW.” Then click “Next”
9. Select “Standard (Default)”
10. Select “SecurID” and select “Next”
11. Select “Use Key FOB hard token”. Use this option regardless if you have a hard or soft token
12. Select “Finish”
13. Select “Yes”
13. Enter your Username, PIN and Tokencode as assigned
14. If you cannot connect after following these steps, please reboot your computer first and then reconnect to your VPN.
If you are a Mac user, use the configure instructions to reset your client. Try closing the program and relaunching it, prior to signing in.
If you experience any issues or have questions, please call the OpsCenter (208-526-1000).
Click here to create your PIN for first time use, or to reset your PIN.
If you have the VPN client set up, but don’t know how to log in each time you use your VPN, follow these simple steps.
Beginning March 17, contact the OpsCenter by emailing email@example.com, or calling 208-526-1000.
While INL’s networks can handle a large number of remote users, your individual experience may be affected by your home network speed, the capabilities of regional internet service providers, and the type of work you are doing. If you have an INL-owned computer, you can download your work, disconnect from the network, process work locally, and reconnect to sync.
Are you unable to connect in your web browser? The issue might be with your own internet connection, Try and access a page like google.com. If you cannot access it, the problem is likely with your home internet connection.
Try unplugging your modem, waiting one minute, and plugging it back in. If you are still unable to reach google.com, contact your internet service provider.
You can also check your internet speed by going to www.fast.com.
While working remotely, we encourage you to utilize lab-offered communication tools to help you stay connected with your peers. View the available options below.
Set a schedule, and stick to it...most of the time. Having clear guidelines for when to work and when to call it a day helps many remote workers maintain work-life balance.
Set ground rules with other people in your home or who share your space for when you work. If you have children who come home from school while you're still working, they need clear rules about what they can and cannot do during that time.
Make sure to take breaks. A 30 minute lunch and two 15-minute breaks is the standard for full-time employees.
You don't have to eat out every day, but try to leave your home or work space regularly. Leave the building at least once a day. Your body needs to move. Plus, the fresh air and natural light will do you good.
Set up a dedicated space for your work day. This will provide for a better separation of life and work, even though you are working from home.
Working remotely requires you to overcommunicate. Tell everyone who needs to know about your schedule and availability often. When you finish a project or important task, say so.