Many employees continue to telecommute or work a hybrid schedule, to protect the health and well-being of our employees – our highest priority – while continuing to sustain the laboratory’s vital mission.
If you need assistance from a Field Services technician, call the Service Desk at 208-526-1000 or stop by EROB-146 (Windows) or EROB-242 (MAC) during work hours to receive assistance.
Below, you will find helpful information on troubleshooting common problems, as well as helpful resources on staying connected to your coworkers while working remotely.
If you would like to have access to your work email and time billing sheet from your smartphone, send an email request from your work or personal email account to ServiceDesk@inl.gov.
In your request, please provide your s-number and cellphone number. A representative from the Service Desk will reach back out to fulfill your request.
GlobalProtect, INL’s new virtual private network (VPN) client, is the way teleworking or traveling employees securely access INL’s network. The new client will replace the current VPN, Check Point, to increase the security of the lab in addition to providing longer connection times, not requiring a separate app on employees’ phone to connect, enhanced speed, easier access and decreased drops in VPN throughout the day.
Once the new VPN is installed on your machine, follow the instructions below:
Windows InstructionsMac Instructions
If you have an INL laptop and do not have a badge and PIN, have questions, or require assistance, please contact the Service Desk (208-526-1000).
Are you unable to connect in your web browser? The issue might be with your own internet connection, Try and access a page like google.com. If you cannot access it, the problem is likely with your home internet connection.
Try unplugging your modem, waiting one minute, and plugging it back in. If you are still unable to reach google.com, contact your internet service provider.
You can also check your internet speed by going to www.fast.com.
While working remotely, we encourage you to utilize lab-offered communication tools to help you stay connected with your peers. View the available options below.