To achieve our mission, the Consortium will divide into three working groups to exchange information that helps the national labs complete the following objectives:

Define the Charging Experience: With the help of data and insights from Consortium participants, the national labs will define and publish key performance indicators that measure the customer charging experience, set targets for each performance indicator, measure performance of charging networks in the U.S., and provide a blueprint for recognizing excellence in industry.

Triage Charging Reliability and Usability: The national labs will work with Consortium participants to understand the root causes and quickly identify solutions to problems that prevent customers from successfully charging on public chargers, with emphasis on issues related to payment and user interface; communication between EVs, chargers, and cloud services; and hardware reliability.

Develop Solutions for Scaling Reliability: With input from Consortium participants, the national labs will design new diagnostics and testing tools to ensure successful charging and scalable interoperability testing as the number of EVs and EV chargers continue to grow.